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Ecommerce Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Plantworks Ltd relationship with you in relation to this website. 

The term ‘Plantworks Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Lancasters, West End Lane, Henfield, West Sussex, BN5 9RB. Our company registration number is 3905688. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Plantworks Ltd prior written consent. 

  • It is the customer’s responsibility to check that all information provided by them is correct when creating a customer account or proceeding to paymentIt is the customer’s responsibility for maintaining their own username and password, where required, to access their account. Customers should ensure that they store their username and password securely and these are not passed onto another party.

  • The customer is responsibility for their account and all actions taken within it.  If you suspect that your account has become compromised in any way you should inform Plantworks Ltd immediately.

  • We reserve the right to alter all product pricing without notice.

  • Title of goods purchased does not pass to the customer until we have received and processed a valid payment and your order has been shipped. 

  • All orders received by us are shipped subject to availability.

  • We aim to dispatch orders within 3 working days however we reserve the right to ship products at a later date where the product ordered is currently out of stock. If this happens you will be contacted and offered a full refund.

  • If you are ordering from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped.  Your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country.  We are unable to advise or offer specific advice on customs duties or tariffs.

  • Customers purchasing products for use outside of the U.K. are responsible for complying with any laws or regulations applying to the use or resale of the products in the country in which they are to be used.

  • Force Majeure.  Plantworks Ltd shall not be liable for any delay or failure to perform any obligation under these terms and conditions if caused by circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

  • By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you.  Such indemnities to include, (but hot limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.

  • Failure by us to enforce any accrued rights under these terms and conditions is not taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.

  • As a consumer your statutory rights are unaffected by the terms of this agreement.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

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